Support
This document is a draft before publication and may change.
This is the support page for IMAFUL (operated by IMAFUL LAB).
Account and login
- Forgot your password: reset it from “Forgot password?” on the app’s login screen.
- Change your email address: go to Settings > Account in the app.
- Registered the wrong date of birth: you cannot change it yourself. Please contact us using the details below.
- IMAFUL is for people aged 15 and over.
Reporting, blocking and safety
- Report: choose Report from the “…” menu on a post or profile, or by pressing and holding a message. The person is not told that you reported them.
- Block: block someone from the “…” menu on their profile. They are not notified. To unblock, go to Settings > Blocked users.
- If anyone is in immediate danger, contact the police or other emergency services first.
Deleting your account
Request deletion in the app under Settings > Delete account, or from our account deletion page. You can cancel within 30 days of your request.
Privacy
See our Privacy Policy for what information we handle, how long we keep it and how deletion works.
Contact us and report a problem
Email: support@imaful.com
Child safety concerns: child-safety@imaful.com
When reporting a problem, please tell us your device (iPhone / Android), OS version, app version (shown at the bottom of Settings) and what happened. For account questions, please write from the email address registered to your account. Never send us your password.